Terms of service

Seller

“Luxiage Jewelry” is a brand under which jewelry for various occasions and everyday wear is sold in the online stores luxiage.lt and luxiage.com. The Seller is UAB “Alpeka”, company code 302495478, VAT payer code LT100005375415, registered office address: Butrimonių g. 5, Kaunas, LT-50365, email info@luxiage.com, tel. +370 608 50096.

1. General Provisions

1.1. These terms and conditions of sale (hereinafter – the Terms) are a binding legal document that sets out the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online store.

1.2. The Seller reserves the right to change, correct or supplement the Terms at any time, having regard to the requirements of the legislation of the Republic of Lithuania. The Buyer is informed of changes on the online store website. The Terms in force at the time the order is placed apply to the sale and purchase transaction.

1.3. The following may make purchases in the online store:

1.3.1. natural persons with legal capacity, i.e. adults whose legal capacity is not restricted;

1.3.2. minors aged 14 to 18 who have the consent of their parents or guardians, except where they manage their own income;

1.3.3. legal entities;

1.3.4. authorised representatives of all the persons listed above.

1.4. By accepting the Terms, the Buyer confirms their right to purchase goods in the online store in accordance with clause 1.3.

1.5. The contract between the Buyer and the Seller is deemed concluded from the moment the Buyer creates a shopping cart in the online store, enters the delivery address, selects a payment method and clicks the “Confirm order” button (see section 5 “Ordering of goods, prices, payment procedure, deadlines”).

2. Personal Data Protection

2.1. The Buyer may order goods in the online store:

2.1.1. by registering in the online store and entering the data requested during registration;

2.1.2. without registering in the online store.

2.2. When ordering goods, the Buyer must provide the personal data necessary for the proper fulfilment of the order: first name, last name, delivery address, telephone number and email address.

2.3. By accepting the Terms, the Buyer agrees that their personal data will be processed for the purposes of selling goods and services in the online store, the Seller’s business analysis and marketing.

2.4. The Buyer agrees that notifications necessary for the fulfilment of the order may be sent to the email address and telephone number provided by them.

2.5. The Buyer undertakes to keep their login details safe and not to disclose them to other persons.

3. Buyer’s Rights and Obligations

3.1. The Buyer has the right to purchase goods in the online store in accordance with the Terms.

3.2. The Buyer has the right to withdraw from the goods sale and purchase contract by notifying the Seller in writing (by email) no later than within 14 calendar days from the date of receipt of the goods, except in cases where the contract cannot be withdrawn from under the laws of the Republic of Lithuania.

3.3. The Buyer may exercise the right provided for in clause 3.2 only if the goods are not damaged, their appearance has not changed and they have not been used.

3.4. The Buyer undertakes to accept the ordered goods and to pay the agreed price for them.

3.5. If the data provided by the Buyer changes, the Buyer must update it without delay.

3.6. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must inform the Seller immediately.

3.7. By using the online store, the Buyer agrees to these Terms and undertakes to comply with them and not to violate the laws of the Republic of Lithuania.

4. Seller’s Rights and Obligations

4.1. The Seller undertakes to create conditions for the Buyer to use the services of the online store properly.

4.2. If the Buyer attempts to harm the operation or security of the online store, the Seller has the right to restrict or suspend their access to the online store or cancel their registration.

4.3. The Seller undertakes to respect the Buyer’s right to privacy regarding the personal information provided in the registration form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified.

5. Ordering of Goods, Prices, Payment Procedure, Deadlines

5.1. The Buyer may make purchases in the online store at any time.

5.2. The contract enters into force from the moment the Buyer clicks the “Confirm order” button and the Seller confirms the order.

5.3. Prices of goods in the online store are given in euros, including VAT.

5.4. The Buyer may pay for the goods in the following ways:

5.4.1. Payment can be made using the internet banking services of Swedbank, SEB, Luminor, Citadele and Šiaulių bankas. Payments are accepted in euros. Payments are processed through the MakeCommerce.lt payment platform.

5.5. The Buyer undertakes to pay for the goods without delay. The goods delivery process starts only after payment has been received.

6. Delivery of Goods

6.1. The Buyer must specify the exact place of delivery.

6.2. The Buyer must receive the goods in person. If the goods are delivered to the specified address but not to the Buyer, no claims regarding delivery to an improper person may be made.

6.3. The goods are delivered by the Seller or its authorised representative (courier).

6.4. The Seller delivers the goods in accordance with the stated deadlines, but they may change due to unforeseen circumstances.

6.5. The Seller is not liable for delay in delivery of the goods caused by the Buyer’s fault.

6.6. The Buyer must immediately inform the Seller of a damaged parcel or other discrepancies.

6.7. If the packaging is damaged, the Buyer must make notes on the parcel delivery document.

7. Quality and Warranties of Goods

7.1. The properties and quality of the goods are indicated in the online store in the description of each item. The Seller seeks to ensure that the goods comply with the requirements set by legislation and are suitable for use for their intended purpose.

7.2. By placing an order, you confirm that you are aware of and understand that the goods shown in the online store may differ in colour, shape or other parameters from the actual size, shapes and colour of the goods due to the characteristics or settings of your monitor or other device. Such differences shall not be considered defects of the goods.

7.3. A quality warranty may apply to certain goods; its conditions are specified in the product description.

7.4. If no quality warranty is specified, the warranty established by the laws of the Republic of Lithuania applies.

8. Return and Exchange of Goods

8.1. Goods may be returned or exchanged in accordance with the laws of the Republic of Lithuania.

8.2. To return goods, the Buyer must fill in a return request and submit it to the Seller within 14 days from the date of receipt of the goods.

8.3. Returned goods must be in the original packaging, undamaged and unused.

8.4. Money for returned goods is refunded using the same payment method within 5 business days after the returned goods have been inspected.

8.5. The Buyer bears the return costs, except where the goods are returned due to poor quality.

9. Liability

9.1. The Buyer is responsible for the accuracy of the data provided.

9.2. The Buyer is responsible for their actions performed when using the online store.

9.3. The Seller is released from liability if the losses arose because the Buyer did not take into account the Seller’s recommendations and their own obligations.

9.4. If the online store contains links to other websites, the Seller is not responsible for the information or activities presented on them.

10. Final Provisions

10.1. These Terms have been drawn up in accordance with the legislation of the Republic of Lithuania.

10.2. All disputes are resolved by negotiation. If no agreement is reached, the dispute is resolved in court in accordance with the laws of the Republic of Lithuania.